Print Automation Platform
TERMS
These terms cover requests, quotes, artwork, payments, delivery, claims, B2B, resellers and loyalty.
mi-eshop.gr is the request, quote and order platform of MERCURY INTEGRATED SERVICES SINGLE MEMBER P.C. / M.I. SERVICES.
VAT No: 801532133
Tax Office: A' KALLITHEAS
Registered address: Metamorfoseos 41, Kallithea 17674, Greece
Phone: +30 2103004578
Email: sales@mi-services.gr
Using the website, submitting a request, uploading files, accepting an offer, paying or approving artwork means you accept these terms.
mi-eshop.gr operates as a request, quote and production platform connected to protected M.I. SERVICES operations. A submitted form is not automatically an accepted order.
All amounts are in euros. Unless stated otherwise, prices are indicative or starting prices and exclude VAT. Final pricing depends on quantity, materials, files, production time, delivery, installation and supplier availability.
Orders become binding after company confirmation, offer acceptance, file/artwork approval and payment or deposit where required. Customers are responsible for checking all submitted details, print-ready files and final proofs.
Payment methods may include card/POS, Viva Smart Checkout or payment link, Piraeus Bank and Optima Bank. Production starts after payment confirmation or deposit where required. Online card payments will be handled through a secure Viva-hosted checkout once the payment bridge is enabled. M.I. SERVICES does not store full card details. Delivery times are working-day estimates.
After delivery, the client may submit a claim with the job code, description, product photos, package photos, inside-box photos, test copies where available, voucher or stamped carrier paper. For damage or loss by a third-party carrier, the client must also notify the carrier immediately with tracking/reference and photos. M.I. SERVICES compares the claim with the approved file, job history, packing photos and carrier handoff proof. Initial response is provided within 2 business days where possible.
B2B and reseller access is protected and opens only for approved partners or businesses. Resellers access protected pricing through a verified account per company and user, not through a shared password or generic code.
Where a fulfilled order is marked eligible, 2 MI Coins per EUR 1 of eligible value are credited after discounts and excluding VAT, delivery and fees. Credit normally remains pending for 14 days, and cancellation, return, chargeback, non-payment or correction may cancel or reverse the matching entry. Every 100 MI Coins equal EUR 1 of eligible service credit. MI Coins are not money; they cannot be purchased, transferred or withdrawn as cash. Any 10asec contributor rewards follow a separate qualification and audit process.
These terms are governed by Greek and European law. Disputes are subject to the courts of the company registered seat unless otherwise required by law.