SAFE ORDER FLOW

From request to approval, payment, production and dispatch.

This page explains what must be clear before production starts and what proof is kept after dispatch handoff.

SUMMARY Fast view for decision.

What was requested, quantity, material, price, VAT where applicable, timing and next step.

FULL VIEW Terms, files, payment and delivery.

Used for larger jobs, artwork, transport, suppliers, changes and evidence.

01

Clean request

Product, quantity, material, files, timing, delivery method and contact details move into one organized flow.

02

Quote / summary

You receive a short view of what was requested, what it costs, what it includes and how long it is valid.

03

Full terms

The full view covers file, artwork, payment, change, production and transport terms.

04

Approval

Production does not start from unclear messages. Quote, artwork/files and payment rule need clear approval.

05

Payment

Payment is connected to a request or order code. Card/Viva, POS or bank transfer must use the correct reference.

06

Production

Once approval and payment/deposit are locked, the job moves to artwork, supplier, printing, finishing or delivery.

07

Packaging proof

Before dispatch, packaging can be photographed where needed so a timestamped condition proof exists.

08

Dispatch / delivery

Delivery method, voucher or carrier paperwork is recorded and the client is updated.

FOR CLIENTS

Before approving or paying.

  • Keep the correct request or order code.
  • Check quantity, size, material, colors, artwork and timing.
  • Read the summary and, where needed, the full terms.
  • Pay with the correct reference.
  • Tell us immediately if files, details or delivery change.

DISPATCH PROOF

What we keep for a clean record.

Practical rule

If files, approval, payment or delivery are not clear, we do not treat the job as automatically ready. We pause, clarify and then continue.