JOB COMMUNICATION

Clear updates from request to delivery.

Every job should have one code, one clear flow and updates that do not disappear inside endless email threads. This is how we keep you informed.

UPDATE FLOW

What happens at each stage.

01 Request

You receive a job code and a clean summary with products, quantities, files and next steps.

02 Details check

If size, file, quantity, material or delivery method is missing, we ask only for the exact missing details.

03 Offer / approval

The offer shows summary, full terms, validity, VAT, payment or deposit rule and acceptance path.

04 Payment

Production starts only after verified payment or deposit according to the accepted offer.

05 Artwork / production

When needed, artwork is sent for approval before production. Changes stay attached to the same job.

06 Delivery

Dispatch can include packaging photos, voucher or stamped carrier paperwork.

CHANNELS

Notification email Short update with job code and link when needed.

Client space With job code and email you can see stage, MI Coins and next action.

Approval page For offers, artwork or terms, we use a safe page with a clear summary.

Phone when needed Used for clarifications, not to bypass approval or payment confirmation.

FLOW PROMISE

PROMISE We do not start production with unclear details.

If something important is missing, we ask before printing.

PROMISE Final price is confirmed before payment.

Starting prices are indicative when material, quantity, dimensions, finishing or transport changes.

PROMISE Dispatch is recorded as clearly as possible.

Where needed, we keep packaging photos and carrier handoff proof.

PROMISE Vouchers have rules.

MI Coins, offers and seasonal coupons have expiry, usage and product rules.