Keep the box, photograph outside and inside, and also open a claim with the carrier using the tracking/reference.
AFTER DELIVERY
If something is not right, we review it with evidence.
After a job is completed, you can open a claim with photos, carrier details and a description. The team compares the evidence with the approved file, production and delivery proof.
Photograph the product from the top, close up and inside the box, including any test copies found.
Write what you received, how many pieces were included and upload package/product photos.
Describe what happened and upload any file that helps the review.
HOW REVIEW WORKS
We compare the claim with the real job history.
We check the approved print file, dispatch date/method, packaging photos, voucher or stamped carrier paper and the evidence you uploaded.
- Open the secure feedback/claim path.
- Choose issue type and upload evidence.
- The team checks file, production, packing and dispatch.
- You receive a reply for reprint, another solution or explanation.
WHAT TO UPLOAD
Photos are grouped by category for quick review.
01Package outside
02Inside box / test copies
03Printed product
04Closeups of the issue
05Voucher / stamped carrier paper
06Other evidence
SUBMIT A CLAIM
Send the issue in a structured way, with photos by category.
If the parcel has visible damage, keep the packaging and also open a claim with the carrier immediately. If the issue is print-related, we need product photos, closeups, inside-box photos and the job code.
Important for transport
If a parcel is damaged by a third-party carrier, the carrier must be notified immediately with tracking/reference and photos. M.I. Services keeps and reviews its own packaging and carrier handoff proof.