How we handle data, files, claims, loyalty and cookies.

This policy covers mi-eshop.gr as a request, file, quote, production, claim, loyalty and internally connected platform.

Controller

The data controller is MERCURY INTEGRATED SERVICES SINGLE MEMBER P.C. / M.I. SERVICES.
Registered address: Metamorfoseos 41, Kallithea 17674, Greece
Email: sales@mi-services.gr
Phone: +30 2103004578

Purpose

This policy explains how mi-eshop.gr and connected M.I. SERVICES internal systems collect, use, store and protect personal data, customer files, request data, order details, loyalty/reward data and cookies.

Data we collect

We may collect name, company, contact person, phone, mobile, email, address, invoicing details, VAT details, delivery details, product specifications, notes, artwork files, images, logos, payment receipts, communication history, support requests, language preferences, MI Coins/cashback credit and platform usage data.

How we use data

Data is used for communication, quotes, file checks, artwork, production, payment, invoicing, delivery, support, customer history, internal workflow, B2B or verified reseller access, MI Coin cashback credit, vouchers, dedicated offers, service improvement and legal obligations.

Internal systems and ecosystem

Requests may be stored in internal M.I. SERVICES systems containing companies, contacts, requests, projects, files, payments, deliveries, suppliers, collaborators, resellers, notifications, loyalty movements and communication history. For MI Coins, we may retain eligible fulfilled order value, pending and available credit, redemptions and reversals. The standard rule is 2 MI Coins per EUR 1 of eligible value after discounts and excluding VAT, delivery and fees, a 14-day pending period, and 100 MI Coins per EUR 1 of eligible service credit. We do not sell personal data.

Payments

Online or electronic payments may use banks, Viva Smart Checkout or other approved payment providers. M.I. SERVICES does not store full card details on mi-eshop.gr. Bank receipts, payment link status or payment data may be stored in internal systems for reconciliation, accounting checks and order status updates.

Claims, photos and delivery evidence

When you submit a post-delivery claim, we may store the job code, email, issue description, product photos, package photos, inside-box photos, test copies, voucher, stamped carrier paper, tracking/reference and related evidence. This data is used for quality review, comparison with the approved file, job history, packing/delivery proof, communication with a carrier or supplier where required and documentation of the response to the client.

Rights

You may request access, correction, deletion, restriction, portability, objection or withdrawal of consent where applicable. Contact us through sales@mi-services.gr or the website contact form.